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Digital and social intelligence for competitive advantage

Why Branded Online Community Delivers On Social Customer Care

MetricsCase StudyStrategySocial CustomerOperationsBest Practices


by Vanessa DiMauro

Are Private Social Networks Seeing Their Hayday?

B2B Online Community#CMGR


by Vanessa DiMauro

Introducing The Social Business Benchmark ™ Program

Participating organizations will gain new insights into…

OperationsBest PracticesResearch


by Vanessa DiMauro

Social Media Manager vs. Online Community Manager: Same or Different?

What is the difference between a social media manager and a…

B2B Online Community#CMGROnline CommunityOperations


by Vanessa DiMauro

Ten Questions: A B2B Online Community Readiness Checklist

B2B online communities serve their host organizations by…

B2B Online CommunityOnline CommunityB2BStrategy


by Vanessa DiMauro

What Did You Find? New Social Tools = New Business Rules

$1.2 Billion for a social network platform – yowza!

Social CustomerOperations


by Vanessa DiMauro

Social Business Strategy Blog Must Reads

Best Practices


by Vanessa DiMauro

Nearly 80% of People Participate In Online Community to Help Others

According to the research, people spend most of their time…

Online CommunityResearch


by Vanessa DiMauro

Insights Into The Social Mind

Social CustomerResearch


by Vanessa DiMauro

Let the B2B Games Begin!

B2B Online CommunityB2BBest Practices


by Vanessa DiMauro

Social Insurance- Getting Back To The Basics Of Relationships

B2BStrategySocial CustomerOperationsBest Practices


by Vanessa DiMauro

Strategy First, Platform Second … Please!

Treat the creation of online communities as you would any…

B2B Online CommunityOnline CommunityStrategy


by Vanessa DiMauro

Time For You To Shine Online!

#CMGR


by Vanessa DiMauro

A Small Organization Creates a Big Community Success Case Study: ASCA’s SCENE for School Counselors

B2B Online CommunityOnline CommunityB2BCase StudyBest PracticesCustomer Intimacy


by Vanessa DiMauro

Are You Ready For A Discussion Or Do You Want To Have A Monologue?

Social CustomerCustomer Intimacy


by Vanessa DiMauro

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