Avoid Online Customer Community Failure!
Failure. It’s not a word anyone likes. Yet it is common…
B2B Online Community#CMGROnline CommunityMetricsOperationsBest Practices
John Coate and the WELL: Looking ahead by looking back
Times have changed and communities, advanced. We live in a…
#CMGROnline CommunityBest Practices
Spotlight on Cognizant’s B2B Online Community
B2B online customer communities are often the elusive queen…
B2B Online CommunityCase Study
Connecting The Dots On The Social Experience Through Digital Unification
So no to social media muddle and focus on the customer…
#CMGRSocial CustomerOperationsBest Practices
10 Cheers for Community Managers Everywhere! (#CMAD)
So here are 10 things I think a skilled community manager…
#CMGROnline CommunityBest Practices
Why Online Content Must Answer The “So What?” Question For Members
Online communities which enable learning and draw directly…
B2B Online Community#CMGRSocial CustomerBest Practices
Introducing The Social Business Benchmark ™ Program
Participating organizations will gain new insights into…
OperationsBest PracticesResearch
Social Media Manager vs. Online Community Manager: Same or Different?
What is the difference between a social media manager and a…
B2B Online Community#CMGROnline CommunityOperations
Ten Questions: A B2B Online Community Readiness Checklist
B2B online communities serve their host organizations by…
B2B Online CommunityOnline CommunityB2BStrategy
What Did You Find? New Social Tools = New Business Rules
$1.2 Billion for a social network platform – yowza!













