Community management burnout – its impact and how to avoid it – is an evergreen topic at every gathering of social media practitioners.
The Social Business era has arrived, and with it, individual customers now have a voice. “Listen to me,“ they shout from digital rooftops. “Meet my needs and exceed my expectations,” they demand – online and offline. They’re not passive recipients of products, services and one-way messaging any more. Since the dawn of commerce, businesses have tried to get closer to their customers. That day is here.
Social has become an integral part of its efforts to achieve superior economic returns from better strategy execution (the Execution Premium).
What makes some online communities more successful than others? Learn the 5 secrets to success of great communities and community managers.
56 online community building lessons learned from 20 years experience, by Vanessa DiMauro, CEO Leader Networks.
Who do you trust?
How do companies break through the incredibly high volume of marketing noise to sustain awareness, relevance and preference with consumers? What do consumers care about — and respond to most positively through their actions and choices — when it comes to brand engagement? If consumer loyalty and advocacy are signs of trust, what shapes trust between consumers and a company or brand? What are the characteristics and motivations of the social consumer? What moves them from likes to wants to needs to love it, gotta have it?
Our view is this: consumer choices are increasingly driven by new factors of influence which are not entirely driven by the image that a company markets or projects , but rather, through the demonstrated impact of its actions and behaviors. This is core to our hypothesis about what motivates the social consumer to act.
Ironically, as more so-called experts raise their voices, the value of sharing real expertise has only grown–but now the challenge becomes creating the right context for that sharing. To be a credible thought partner, brands need to know who their real tribes are and learn what they care about. Create a clean, well-lighted place–or, better yet, join one that already exists. Give up a little control. Worry a little less about yourself. Stop being so damn smart and start being a little more human. In an era when everybody seems to be yelling, a little quiet confidence can go a long way.
The corporate intranet is a complex organism. This prettier, younger sister of earlier knowledge management tools is now ever-present in many larger enterprises.
Before your organization goes shopping for guidance about your online social initiatives, consider the above and ask yourself which kind of advice will best serve your needs. Think about how the different players view the opportunity to work with you, the value and offerings of the different players, their core competencies and their revenue models. In the end, it will be up to you to select best partner for each stage of your online social business and social media marketing needs.
Buyers of online social products and services face a difficult problem – what is it, exactly, they are purchasing? Social initiative sponsors and corporate purchasing agents alike must evaluate market offerings against a backdrop of hyper-speed product and service evolution, hyper-active marketing efforts and, well, just plain hype. It’s a daunting, confusing and uncertain process. With so much variety and rapid evolution, even industry insiders find it tough to make apples-to-apples comparisons, let alone identify the best apple or apple seller to meet a specific business need.