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Operations

Online Community Decision: Public, Private or Hybrid?

Will the online community be public, gated or a hybrid…

B2B Online CommunityOnline CommunityMetricsB2BStrategyOperations


by Vanessa DiMauro

The 20 Minute Social Media Professional

Social CustomerOperations


by Vanessa DiMauro

Online Community Beta Groups: Why and How

B2B Online CommunityOperationsBest Practices


by Vanessa DiMauro

Putting Customer Events On Steroids, Why You Need An Online Customer Community

Online communities offer traditional businesses an…

OperationsCustomer Intimacy


by Vanessa DiMauro

Make B2B Communities Essential Through Process Improvement

To demonstrate the strategic impact a community can have on…

B2B Online CommunityB2BOperationsBest Practices


by Vanessa DiMauro

Managing Online Social Predators and Bullies

#CMGROnline CommunityOperationsBest Practices


by Vanessa DiMauro

Designing Metrics for Online Customer Communities

B2B Online CommunityOnline CommunityMetricsOperations


by Vanessa DiMauro

Online Customer Communities Change Companies

Online communities are not neutral. They fundamentally…

B2B Online CommunityOnline CommunityOperationsInternal communities


by Vanessa DiMauro

The 5 Question Inventory for Social Business Readiness

Our series on Social Business Readiness is intended to…

B2BStrategyOperationsBest Practices


by Vanessa DiMauro

Social Business Readiness: 5 Questions for Customer Care Executives

Funny thing about customers: unlike staff, you can't make…

B2BSocial CustomerOperationsBest Practices


by Vanessa DiMauro

Social Business Readiness: 5 Questions for Marketing Executives

ocial media is all about marketing, right? Wrong. Marketing…

StrategySocial CustomerOperationsBest Practices


by Vanessa DiMauro

Social Business Readiness: 5 Questions for IT Executives

In order to play a leading role in social business, the IT…

StrategyOperationsBest Practices


by Vanessa DiMauro

4 Types Of Active Members – How To Spot Them And Engage

There are different reasons why people participate in…

#CMGRCase StudySocial CustomerOperations


by Vanessa DiMauro

Social Business Readiness: 5 Questions for Human Resources

StrategyOperationsBest Practices


by Vanessa DiMauro

The Future Of Social Shopping

StrategyOperationsResearchCustomer Intimacy


by Vanessa DiMauro

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