Interesting new research out by SAGE/CMB Market Pulse about the perception of how message boards are being used within the enterprise. As more companies are tapping into the power of community and social networks to increase collaboration and knowledge share, WIKIs and social media based collaboration tools are being more strategically used. Today’s knowledge worker is more often home based, and the growing popularity of telecommuters can often mean that an employee is disconnected from the larger communications and formal exchanges that often enhance work. How often do we find out about a new client, project, resource etc. from just “chatting” with people? Virtual collaboration offers a chance for companies to formalize the knowledge sharing that goes on anyway and can capture that info to leverage into the future. Seems like a best practice to me.
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