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Online Community

What Online Communities Can Learn From a Master Convener: Eva Perón

#CMGROnline CommunityBest Practices


by Vanessa DiMauro

Avoid Online Customer Community Failure!

Failure. It’s not a word anyone likes. Yet it is common…

B2B Online Community#CMGROnline CommunityMetricsOperationsBest Practices


by Vanessa DiMauro

John Coate and the WELL: Looking ahead by looking back

Times have changed and communities, advanced. We live in a…

#CMGROnline CommunityBest Practices


by Vanessa DiMauro

10 Cheers for Community Managers Everywhere! (#CMAD)

So here are 10 things I think a skilled community manager…

#CMGROnline CommunityBest Practices


by Vanessa DiMauro

The Online Community Content Map – Part I

B2B Online Community#CMGROnline CommunityOperationsBest Practices


by Vanessa DiMauro

Social Media Manager vs. Online Community Manager: Same or Different?

What is the difference between a social media manager and a…

B2B Online Community#CMGROnline CommunityOperations


by Vanessa DiMauro

Ten Questions: A B2B Online Community Readiness Checklist

B2B online communities serve their host organizations by…

B2B Online CommunityOnline CommunityB2BStrategy


by Vanessa DiMauro

Nearly 80% of People Participate In Online Community to Help Others

According to the research, people spend most of their time…

Online CommunityResearch


by Vanessa DiMauro

Strategy First, Platform Second … Please!

Treat the creation of online communities as you would any…

B2B Online CommunityOnline CommunityStrategy


by Vanessa DiMauro

A Small Organization Creates a Big Community Success Case Study: ASCA’s SCENE for School Counselors

B2B Online CommunityOnline CommunityB2BCase StudyBest PracticesCustomer Intimacy


by Vanessa DiMauro

How Do You Measure Member Engagement?

B2B Online Community#CMGROnline CommunityMetricsOperations


by Vanessa DiMauro

Online Community Decision: Public, Private or Hybrid?

Will the online community be public, gated or a hybrid…

B2B Online CommunityOnline CommunityMetricsB2BStrategyOperations


by Vanessa DiMauro

The Rise Of the Digital Doctor

B2B Online CommunityOnline Community


by Vanessa DiMauro

The Future Of Online Community

B2B Online CommunityOnline CommunityB2B


by Vanessa DiMauro

Managing Online Social Predators and Bullies

#CMGROnline CommunityOperationsBest Practices


by Vanessa DiMauro

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