Communities generate revenue, save money and advance competitive advantage. Find out how with this new research study by Leader Networks.
Predictions for digital transformation in 2017
Social Business Strategy Map
(Social) business strategy means starting with the end in mind. To bring a firm’s brand story to life means developing a fully integrated and integrative approach. Social business activities are an electronic version of your firms identify, thought leadership, relationship and value drivers. It means looking at social business as more than marketing campaigns or a portfolio of social media accounts. Rather, it needs to offer a digital representation and manifestation of the firm’s mission and vision. To get there, the organization has to stop thinking about “doing” social business as pushing out content, grubbing for followers or searching for sensational images.
The biggest obstacle for women who aspire to business or political leadership continues to be equal access to power and money: access to people with the power; access to people with the money. I am a strong believer in working with both men and women to close this gap. It just won’t go away by itself.
How do these two worlds intersect? Quite easily, it turns out. Four trends have emerged that appear repeatedly in both my worlds.
Social has become an integral part of its efforts to achieve superior economic returns from better strategy execution (the Execution Premium).
You’re firm is getting the hang of becoming a socially enabled enterprise. No longer doing isolated skunk works social media projects, your firm got organized – strategic, in fact. You have a clear handle on your social media accounts, tools, metrics, a governance policy and even an escalation path if things go awry. This is quite an accomplishment for your organization and its leadership, as you are well on your way to becoming a socially enabled enterprise. But this is not the end of the journey; in fact it is just the beginning. The next big, exciting step is to create a social business center of excellence (COE).
The finest social business leadership team or community manager can benefit from a little outside guidance, fresh ideas, new perspectives and best practices to keep the social business machinery humming. The good news is that successful communities can perform even better, and laggards can make significant improvements, when the right strategic, tactical, operational, technical and organizational changes are implemented.
That’s the key: identifying and implementing the right changes to keep your community on track. What kind of activities, practices and behaviors should be assessed to ensure it is healthy and operating efficiently to generate the greatest returns? There are well over 120 checkpoints to assess an online community’s strengths, weaknesses and opportunities for growth and greater success.
Online communities are not a new phenomenon, but they are now capturing the hearts and minds of social media users around the globe. There seems to be an online community for every walk of life or group. But the underlying operations of a given community can vary drastically, depending on whether it is consumer-focused or a business-to-business community. If you are building or running an online community, or a member of one or more, it is important to understand the differences to maximize the value of your online home. Some organizations do not realize there are a variety of different online community models to explore – each with its own set of benefits and challenges. Below is a brief overview of the different types of community models: