As part of our ongoing interview series, I had a chance to speak with Rahul Sachdev, CEO of Get Satisfaction, about his role, and vision of the future of online communities. He also shared some examples of exciting communities and what they can accomplish when customers and companies work together to solve problems and innovate. Here’s what he had to say…
In honor of this week’s Community Manager Appreciation Day — what, you haven’t thanked yours yet? — I’m presenting this Q&A with one of the best community managers I’ve ever worked with: Barbara Steinberg.
Barbara and I worked together managing ComputerWorld’s Executive Suite, in its day a premier B2B online community with a very high-level audience of CIOs, and most recently at WegoHealth, a highly regarded online community for heath advocates. Here are a few things Barbara learned.