“The Business Impact of Online Communities” study
B2B Online Community
The Big List of B2B Online Customer Communities is the most comprehensive list of online B2B customer communities in the world.
I am thrilled to share the most comprehensive directory of B2B online customer communities on the web and perhaps even the planet! We published our first Big List in 2011 and just finished an exhaustive period of research and review to bring you the following 106 dynamic communities.
We decided that it’s time to revamp the list and dig deeper in the hopes to provide even more nuanced and generative research about the spectrum of B2B communities, and to highlight those that are knocking the ball out of the park.
Cue the 2014 B2B Customer Communities Research Project! Our mission is to collect and share information about B2B community powerhouses and shine the spotlight on these community building heroes. We’ll be compiling another list and following up with the most intriguing communities for case studies.
What makes some online communities more successful than others? Learn the 5 secrets to success of great communities and community managers.
What happens when a firm that specializes in supply chain management takes on an online customer community? Will they apply…
Cloud technology is the future. Most of us celebrate the speed and efficiencies it brings. But customer satisfaction will determine its ultimate success. To achieve that will require raising the bar on replicating the human touch using online community and social business techniques. I know it can be done, and the success stories will lead this transformation to new heights.
Organizations are now starting to say, “Hey, communities aren’t a tool. They’re part of our strategic footprint, part of our customer and partner relations” and are giving them the strategic and operational attention they require to succeed.
By Peter Ward and Vanessa DiMauro There’s a cringe-worthy trend emerging around how online community ROI is being articulated which…