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Online Community Manager

Leader Networks is looking to hire an Online Community Manager on a contract basis for 30 hours per week with possible role expansion. The community manager will run and manage the daily operations of a newly created community B2B customer support community for our client (confidential). Community manager responsibilities include:

  • Take a very active role moderating the community and member relations.
  • Translate member needs into new features and new services and work with IT and design to describe new features and services in a way that technology team can implement.
  • Ensure members understand and leverage community features and functions such as blogs, RSS feeds, community forums, etc.
  • Develop standard reporting on website performance that to be shared with senior management, content owners, and other interested parties.
  • Develop and initiate member programs to enhance value and drive repeat visits and member referral.
  • Manage frequency and flow of all member touch points, ensuring consistency and member engagement.
  • Maintain member database including acquisition, activity profile, segmentation, and retention.
  • Log, prioritize, track, assign, escalate, research, and close incidents.
  • Build relationships with stakeholders, primarily members, sponsors, and partners around community goals and milestones

Additional requirements

  • 6-8 years’ experience facilitating a business-to-business B2B online community.
  • Strong writing skills, journalism experience.
  • Ability to communicate effectively with a senior-level audience.
  • Knowledge of business-level metrics and KPIs
  • Experience with enterprise-level community platforms.
  • Remote worker preferred.

Please send resumes or LinkedIn profile to careers@leadernetworks.com