So Just How Social is Your Business (Really)? The Results of Our New Benchmarking Study
Social Business maturity models to chart the evolution
The Market Research Nuggets Most Companies Ignore (at their peril): Comments In Online Communities
A customer shares an insight within your company’s online…
Avoid Online Customer Community Failure!
Failure. It’s not a word anyone likes. Yet it is common…
B2B Online Community#CMGROnline CommunityMetricsOperationsBest Practices
John Coate and the WELL: Looking ahead by looking back
Times have changed and communities, advanced. We live in a…
#CMGROnline CommunityBest Practices
Spotlight on Cognizant’s B2B Online Community
B2B online customer communities are often the elusive queen…
B2B Online CommunityCase Study
Connecting The Dots On The Social Experience Through Digital Unification
So no to social media muddle and focus on the customer…
#CMGRSocial CustomerOperationsBest Practices
10 Cheers for Community Managers Everywhere! (#CMAD)
So here are 10 things I think a skilled community manager…
#CMGROnline CommunityBest Practices