I am a road-warrior. You know the type – a real dyed-in-the wool, hardcore traveler. The kind who knows all… Read More
Archives for October 2010
Common Sense Social CRM: How Social Metrics Affect the Bottom Line
The influence of the social channel is increasing exponentially — ignore it at your peril. Today’s successful enterprises need to carefully monitor their brands in the social sphere. They should track upswings and downturns in customer behavior and explore how consumers perceive their brands both before and after the launch of marketing campaigns. Monitored and managed effectively, what your customers are saying about your firm, your brands and your competitors is a strategic asset. Customer intimacy and social reputation awareness are no longer a nice-to-have in the social business world — it’s the key to keeping your customers and building a better bottom line.
Top 15 Ways to Kill an Online Community — Again
While the tools have evolved, many of the best practice tenets remain the same. Building an online community is like getting a puppy – exciting at first, but hard work thereafter! So the question at hand is how to keep your community alive and thriving. Or, on the flip side, here are the top 15 ways to (inadvertently) to kill an online community:
